Frequently Asked Questions

What is CustomQR.pro?

CustomQR.pro is a professional QR code generator that allows you to create, customize, and track QR codes. We offer both static and dynamic QR codes with advanced analytics, custom branding, and API access.

What's the difference between static and dynamic QR codes?

Do I need to register to use CustomQR.pro?

No! You can create and download static QR codes without any registration. However, to access dynamic QR codes, analytics, and other premium features, you'll need to create an account.

Is there a free plan?

Yes! Our free plan includes unlimited static QR codes, basic customization, and PNG downloads. No credit card required, no time limits.

Can I cancel my subscription anytime?

Absolutely! You can cancel your subscription at any time from your account settings. Your account will remain active until the end of your current billing period.

Do you offer refunds?

We offer a 30-day money-back guarantee. If you're not satisfied with CustomQR.pro within the first 30 days, contact us for a full refund.

What happens if I downgrade my plan?

Your existing QR codes will continue to work. However, you may lose access to certain features like analytics, editing dynamic QR codes, or creating new dynamic codes until you upgrade again.

What file formats can I download?

Can I add my logo to QR codes?

Yes! Pro users can upload custom logos, adjust colors, change shapes, and add frames to create branded QR codes that match their company identity.

Do you provide an API?

Yes, we offer a comprehensive REST API for Pro users. You can programmatically create, manage, and track QR codes. Full documentation is available in our developer portal.

How accurate is the analytics data?

Our analytics track every scan in real-time, including location (city/country), device type, operating system, and timestamp. Data is updated within minutes of each scan.

Is my data secure?

Absolutely. We use industry-standard encryption, secure data centers, and follow GDPR compliance. Your QR codes and analytics data are protected with bank-level security.

Do you store my QR code content?

For static QR codes, content is processed locally and not stored on our servers. For dynamic QR codes, we securely store the destination URL to enable editing and tracking features.

What makes CustomQR.pro unique?

Can I migrate from other QR code services?

Yes! We offer free migration assistance for Pro users. Our team can help you transfer your QR codes and data from QR.io, TQRCG, QRFY, or any other service. Contact support to get started.

How can I contact support?

Free users can access our help center and community forum. Pro users get priority email support with response within 24 hours. Enterprise customers have access to phone support and dedicated account managers.

Do you offer training or onboarding?

We provide comprehensive tutorials, video guides, and documentation. Enterprise customers receive personalized onboarding and training sessions.