Frequently Asked Questions

Find answers to common questions about CustomQR.pro. Can't find what you're looking for? Contact our support team.

General Questions

What is CustomQR.pro?

CustomQR.pro is a professional QR code generator that allows you to create, customize, and track QR codes. We offer both static and dynamic QR codes with advanced analytics, custom branding, and API access.

What's the difference between static and dynamic QR codes?

Static QR codes:

  • Content is permanently encoded in the QR code
  • Cannot be edited after creation
  • No tracking or analytics
  • Work forever, even if our service goes down

Dynamic QR codes:

  • Content can be changed anytime without reprinting
  • Detailed analytics and tracking
  • Require an active subscription
  • Perfect for marketing campaigns

Do I need to register to use CustomQR.pro?

No! You can create and download static QR codes without any registration. However, to access dynamic QR codes, analytics, and other premium features, you'll need to create an account.

What is a QR code generator?

A QR code generator is an online tool or software that creates Quick Response (QR) codes. These are two-dimensional barcodes that can store various types of information such as URLs, text, contact information, WiFi credentials, email addresses, and more.

When scanned with a smartphone camera, QR codes instantly provide access to the encoded information. QR code generators allow you to customize the appearance of your codes with colors, logos, frames, and different shapes while ensuring they remain scannable.

They're essential tools for businesses, marketers, and individuals who want to bridge the gap between physical and digital worlds. Try our free QR code generator to see how easy it is to create professional QR codes in seconds.

Pricing & Plans

Is there a free plan?

Yes! Our free plan includes unlimited static QR codes, basic customization, and PNG downloads. No credit card required, no time limits.

🎁How does the referral program work?

Our referral program rewards you with 3 days of Pro access for each friend you invite who successfully registers and logs in.

How it works:

  1. Share your unique invite link from your dashboard
  2. Your friend clicks the link and registers
  3. When they log in for the first time, you automatically get 3 days of Pro access
  4. Rewards stack - invite more friends to extend your trial!

Benefits: Unlimited dynamic QR codes, advanced analytics, logo upload, and all Pro features during your trial period.

Can I cancel my subscription anytime?

Absolutely! You can cancel your subscription at any time from your account settings. Your account will remain active until the end of your current billing period.

Do you offer refunds?

We offer a 30-day money-back guarantee. If you're not satisfied with CustomQR.pro within the first 30 days, contact us for a full refund.

What happens if I downgrade my plan?

Your existing QR codes will continue to work. However, you may lose access to certain features like analytics, editing dynamic QR codes, or creating new dynamic codes until you upgrade again.

How many times can I edit my dynamic QR codes?

With a Professional or Enterprise plan, you can edit your dynamic QR codes as many times as you need. There are no limits on the number of edits - change the destination URL, update the design, or modify any settings whenever you want, without any restrictions.

When can I start using premium features after subscribing?

Your premium features are activated immediately after your payment is processed. This typically happens within seconds, and you'll have instant access to all Pro features including dynamic QR codes, analytics, logo upload, and API access. No waiting period required.

What currency do you charge in?

All subscriptions are billed in US Dollars (USD), regardless of where your business is located. Your bank or credit card company will handle the currency conversion if needed, and you'll see the converted amount on your statement.

What payment methods do you accept?

We accept all major credit cards and debit cards (Visa, Mastercard, American Express, Discover). All payments are securely processed through Stripe, one of the world's most trusted payment processors. Your payment information is encrypted and never stored on our servers.

Are QR codes free?

Yes, QR codes themselves are completely free to create and use. At CustomQR.pro, you can generate unlimited static QR codes at no cost, with no registration required. Static QR codes work forever and don't expire.

What's free:

  • Unlimited static QR code generation
  • No registration required
  • Basic customization (colors, shapes)
  • PNG download format
  • QR codes never expire

Premium features (available with our $4.99/month Pro plan) include dynamic QR codes with analytics, bulk generation, API access, and advanced customization. The QR code technology is free and open-source, so you'll never be charged for the codes themselves - only for premium features that add value. View pricing details →

Features & Technical

What file formats can I download?

Free users: PNG format

Pro users: PNG, SVG, and PDF formats in multiple resolutions

Can I add my logo to QR codes?

Yes! Pro users can upload custom logos, adjust colors, change shapes, and add frames to create branded QR codes that match their company identity.

Do you provide an API?

Yes, we offer a comprehensive REST API for Pro users. You can programmatically create, manage, and track QR codes. Full documentation is available in our developer portal.

How accurate is the analytics data?

Our analytics track every scan in real-time, including location (city/country), device type, operating system, and timestamp. Data is updated within minutes of each scan.

What information do I need to create a QR code?

Creating a QR code is simple! For static QR codes, you just need the content (URL, text, WiFi credentials, etc.). For dynamic QR codes with custom design, you'll specify:

  • The QR code type (URL, text, WiFi, business card, etc.)
  • Your content or destination URL
  • Design preferences (colors, shape style, logo if desired)
  • Frame and text options (optional)

Our intuitive interface guides you through each step, making it easy to create professional QR codes in minutes.

Security & Privacy

Is my data secure?

Absolutely. We use industry-standard encryption, secure data centers, and follow GDPR compliance. Your QR codes and analytics data are protected with bank-level security.

Do you store my QR code content?

For static QR codes, content is processed locally and not stored on our servers. For dynamic QR codes, we securely store the destination URL to enable editing and tracking features.

Why Choose CustomQR.pro?

What makes CustomQR.pro special?

We focus on delivering exceptional value and user experience:

💰 Best Value

  • Professional features at $4.99/month
  • Unlimited dynamic QR codes
  • No hidden fees or limits
  • Transparent pricing

🚀 User Experience

  • No registration for free features
  • Instant QR code generation
  • Mobile-optimized interface
  • Lightning-fast performance

How do we ensure quality and reliability?

Built with modern technology and best practices:

⚡ Modern Technology

  • Next.js 15 + React 19
  • Enterprise-grade infrastructure
  • 99.9% uptime guarantee
  • Global CDN delivery

🔒 Security & Privacy

  • GDPR compliant
  • SSL encryption
  • No data selling
  • Regular security audits

What makes CustomQR.pro unique?

💰

Best Value

7x cheaper than QR.io with same features

🚀

Modern Tech

Next.js 15 + React 19 for lightning speed

Unlimited

No limits on dynamic QR codes

Can I migrate from other QR code services?

Yes! We offer free migration assistance for Pro users. Our team can help you transfer your QR codes and data from QR.io, TQRCG, QRFY, or any other service. Contact support to get started.

🏆Which QR code generator is best?

The best QR code generator depends on your specific needs. For most users, CustomQR.pro offers the best balance of features, ease of use, and value.

Why CustomQR.pro is the best choice:

  • Unlimited free static QR codes
  • No registration required
  • 10+ QR code types supported
  • Professional features at $4.99/month
  • 7x cheaper than competitors
  • Modern, intuitive interface
  • Comprehensive customization
  • Excellent customer support

Key factors to consider: free tier availability, QR code types supported, customization options, pricing transparency, ease of use, and customer support. CustomQR.pro excels in all these areas.

Best for: Individuals (free tier), small businesses ($4.99/month Pro plan), and enterprises (custom pricing). See detailed comparison →

Support

How can I contact support?

Free users can access our help center and community forum. Pro users get priority email support with response within 24 hours. Enterprise customers have access to phone support and dedicated account managers.

Do you offer training or onboarding?

We provide comprehensive tutorials, video guides, and documentation. Enterprise customers receive personalized onboarding and training sessions.

Still have questions?

Our support team is here to help. Get in touch and we'll respond within 24 hours.